PRIVACY POLICY

Last Updated: 19.02.2014

1. Information We Collect

We collect different types of information to enhance user experience and improve our AI-powered keto diet services.

1.1 Personal Information

We may collect the following personal data when you interact with our platform:

• Name, email address, and contact details

• Account login credentials

• Payment information (processed securely by third-party providers)

• Health-related data provided voluntarily for keto meal planning

• Preferences, dietary restrictions, and user-generated content

1.2 Non-Personal Information

We automatically collect non-identifiable data, including:

• Browser type, device information, and IP address

• Usage data (e.g., pages visited, time spent on the site)

• Cookies and tracking technologies (see Cookie Policy)

2. How We Use Your Information

We use the collected data to:

• Provide personalized keto meal plans and AI-powered recommendations

• Improve platform functionality and user experience

• Process payments and manage user accounts

• Comply with legal obligations and security measures

• Communicate updates, offers, and customer support

3. Data Sharing and Disclosure

We do not sell user data. However, we may share information with:

• Service Providers – Trusted third-party partners (e.g., payment processors, hosting services) under strict confidentiality agreements.

• Legal Authorities – When required to comply with laws, regulations, or legal requests worldwide.

• Business Transfers – If KetoFlow.ai undergoes a merger, acquisition, or asset transfer.

4. Data Storage and Security

We implement industry-standard security measures to protect user data. However, no online platform is 100% secure. Users are responsible for keeping their account credentials confidential.

Data Retention: We store data as long as necessary for service delivery, legal compliance, or until users request deletion.

5. Your Rights

Depending on your location, you may have the following rights under applicable laws:

• Access & Rectification – Request a copy of your data or correct inaccuracies.

• Erasure (Right to be Forgotten) – Request data deletion.

• Data Portability – Obtain a copy of your data in a structured format.

• Objection & Restriction – Limit or object to data processing.

• Withdraw Consent – Opt out of marketing communications at any time.

California residents may exercise additional rights under CCPA, including the right to opt out of the sale of personal data (if applicable).

Requests can be made via support@ketoflow.ai.

6. Cookies and Tracking Technologies

We use cookies to optimize site performance and user experience. For details on how we use cookies, please refer to our [Cookie Policy].

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their policies.

8. Updates to This Policy

We may update this Privacy Policy periodically. Users will be notified of significant changes via email or a notice on our website.

9. Contact Information

For any questions or requests regarding this Privacy Policy, please contact us at: 

KetoFlow.ai
support@ketoflow.ai

By using KetoFlow.ai, you acknowledge and agree to the terms of this Privacy Policy.

AI Data Processing Addendum to Privacy Policy

Data Collection and AI Analysis

At KetoFlow.ai, we collect certain information that you provide to us, including but not limited to your dietary preferences, health metrics, meal planning information, and interaction history with our platform. This data is processed by our proprietary algorithm enhanced with artificial intelligence technology (referred to as "FlowBrain") to personalize your experience.

How We Use Your Data

We use your data to:

• Generate personalized meal plans tailored to your dietary preferences and restrictions

• Provide customized keto coaching through our KetoAgent and FlowBrain Coach features

• Analyze food images uploaded to our Food Scanner & FridgeVision

• Track and predict your ketosis adaptation through MetaShift & Fasting Tracker

• Deliver personalized recipe recommendations via KetoMaestro

Our AI systems analyze patterns in your data to continuously improve your experience and provide increasingly relevant recommendations as you use our platform.

Data Protection and Sharing

We do NOT sell your personal data to third parties under any circumstances.

Your data is stored securely in our databases with industry-standard encryption and security measures. We do not share your personal information with external parties except as required to provide our services (such as cloud hosting providers who are bound by strict confidentiality agreements).

Data Retention and Deletion

You may request deletion of your data at any time by deleting your account through the account settings page. Upon account deletion:

• All personal information associated with your profile will be permanently deleted from our active databases

• Your data will be removed from our AI training datasets

• Any stored recipes, meal plans, or other user-generated content will be permanently deleted

Please note that deletion may take up to 30 days to complete across all systems and backup storage.

Data Processing Transparency

Upon request, we can provide you with information about what data of yours is being processed by our AI systems. To request this information, please contact our support team.

Continuous Improvement

Our AI technology may use anonymized, aggregated data to improve our service offerings. This process removes all personally identifiable information before analysis.

By using KetoFlow.ai, you consent to the data practices described in this addendum and our full Privacy Policy.